Be agile with information on demand

The OLR System adds soft information to CICS applications. While initially developed to support the entry of customer information, many CICS applications produce their greatest value in support of front office customer interaction.

When used to support customer service, patient care, call center operations and other front office activities, these applications can lack vital information needed to handle customer requests. This delays event resolution and can expose risk to fraudulent activity.

The OLR System is an integrated set of services that bring vital information to the screen in context with CICS applications.

The OLR System reduces training and support costs for CICS applications. By making them easier to learn and use, it enables higher productivity. By bringing a more complete view of information to the user, it enables better decisions, reduces risk and strenghens customer relationships.

OnLine Help adds help windows to explain the data on the screen, provides pull down lists, and steps users through complex decisions.

OnLine Notepad adds shared notes and diaries to document events and actions taken.

OnLine Reference adds structured documents to publish office policies and procedures, product catalogs and reference documents.

The OLR API gives application developers the ability to create information services that can be included in help windows, documents and notes. Information from external sources can be a keystroke away from the business record with the OLR API.

The OLR System runs on IBM's z/OS platform.

Documentation for The OLR System

Version 3.0

OnLine Help for IDMS

OnLine Help for IDMS adds pop-up help windows to IDMS-DC and ADS/O applications. With OnLine Help, documentation writers can publish user guides and help screens for IDMS applications. As information changes, it's automatically updated across the network.

Documentation for OnLine Help for IDMS

menu